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Shipping Terms

DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods when necessary.

Customer assumes responsibility of any applicable fees.

Lead Time

Standard Product Delivery (5-10 Business Days)
Customized Product Delivery (25-30 Business Days)

Prices and payment

Our prices for watches are subject to change and any such change will be notified by amending the relevant prices displayed on the site.
Any increase in the prices for watches will only apply to an order placed after the posted increase.

The prices payable for watches on the site are exclusive of taxes and delivery charges unless otherwise specified.
Taxes and delivery charges may be added to each order before payment.
If we make an error in the presentation of the prices on the site we will tell you as soon as possible and you may either cancel or reconfirm your order.

The prices payable for watches on the site are exclusive of all local customs charges, duties or taxes payable for import of the watches into the territory to which the watches are to be delivered, and all such local customs charges, duties or taxes will be payable by you and your sole responsibility to meet.

Notwithstanding the remaining provisions of these terms, in the event of return of watches to us as a result of failure or refusal by you to pay any such local customs charges, duties or taxes, the full cost of return delivery of the watches to us will be deducted and retained from any refund paid to you

Payment must be made online via the payment methods noted on the site.

Delivery

We will deliver watches ordered by you to the address you give us at the time you make your order.

If an order is placed by you which we cannot immediately fulfill, we'll let you know and delivery may be delayed in the meantime.

Ownership of the watches you order will pass to you when they are delivered, after which the watches will be held at your own risk and we will not be liable for their loss or destruction.

Contact us if your order is not received within a reasonable time and we will try and ensure you receive your order as quickly as possible.

SUPPORT@firays.com
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